Philoxenia
We silo so many things in this mystifying world. For instance, did you know that we’re all in the business of people, or as it’s more professionally known, the hospitality industry? In this week’s newsletter, I break down the vast and deep meaning of the profound word and profound practice of “hospitality,” mindfully speaking.
Whether you’re a prestigious doctor, a prominent collegiate coach, auto industry CEO, military member, sanitation worker, grocery store clerk, hotel manager, startup founder, lawyer, college professor, yoga instructor, or fulfill the most hospitable role there is, mother, hospitality is required to succeed in any and all roles on the planet. You catch my drift?
At AMC, we receive many questions from clients about communication challenges that revolve around the concept of, we deduct, hospitality.
Our AMC Masterclass Programming exposes the root of all communication challenges. So, let’s go there. The Greek word for hospitality, philoxenia, literally translates as a “friend to a stranger.” Stop and think to yourself the last time you successfully developed this type of organic relationship, the type of relationship where you became true friends with a stranger.
Whether we’re working to widen our adult social circles or generate more hospitable working environments, something is clear when AMC analyzes the data, trust and empathy or emotional intelligence depletions prohibit us from successfully connecting with others in hospitality. We in turn exhibit poor communication practices. We also “pay for it” in the world of business (and in our social lives).
As AMC previously revealed, 70% of a company’s mistakes are due to “poor communication,”
Poor communication in the workplace is defined by MIT:
Emotional barriers and taboos
Heavy use of jargon
Physical barriers to non-verbal communications
Expectations and prejudices
Cultural/political differences
Information overload (technology/ AI technology)
(Generational communication gaps) AMC add-on
In the AMC newsletter, “Trust Me,” we define trust, according to expert Charles Feltman, as “Choosing to make something important to you, vulnerable to the actions of someone else.”
Now, let’s talk about hospitality as a trustworthy and empathetic solution by way of emotional intelligence. Here’s the definition of empathy by one of my all-time favorite experts, Daniel Goleman:
“Empathy is tuning into others and feeling as they feel, which is a crucial skill in social connection.”
Goleman's concept of empathy is connected to attention: You can't feel what another person is feeling if you aren't paying attention to them.
Coming full circle, at Anna Michele Communications, we created our 3 C’s mindfully speaking model to generate successful changes in any professional industry. *Note we begin with presence.
Consciousness
Communication
Community
AMC is ready for victory. I want to work with committed leaders and teams, ready to dig deep, place high value on time, mindfulness, and treating people with excellence or, philoxenia.
It’s time for willingness, in order to make serious communicative changes that generate profound unity in the market. The world needs more trust and empathy to reach its maximum potential and the professional greater good is where AMC wants to begin our good work.
Learn more about our AMC research and customized masterclass programming. Anna Michele Communications wants to transform you, your colleagues and your business. Schedule your complimentary consultation today and let’s begin, Mindfully Speaking.
Also, are you searching for a keynote speaker for your next event? Reach out today! I’d love the opportunity to speak about our AMC Mindful Communication Model and practices to your cherished audience.
I look forward to our good work together. Sending gratitude to you and your colleagues. Also, Happy Valentine’s Day.
Mindfully Speaking,
-Anna Michele Bulszewicz
Founder, Anna Michele Communications